Curriculum Vitae
Work experience
2020 - till now
Sales Support Employee
Fluke BV
Eindhoven
Customer advice on the phone and by e-mail regarding new equipment and accessories procurement
Processing spare parts enquiries
Supporting the regional sales manager
Inform channel partners and end customers on the phone about products and current promotions on request
Provide price and delivery time information
Maintain and use CRM database, create new customers
Check payment conditions and discount groups
Process complaints and
Write credit notes and invoices
Arrange collections
Prepare customs documents for non-EU countries
Prepare seminar calculations
2019-2020
Customer Support Employee
Maintenance and Calibration Services
Fluke BV
Eindhoven
Customer advice on the phone and by e-mail regarding calibration and maintenance of the equipment
Preparing cost estimates
Reading and evaluating technical data and informing customers about repair and calibration procedures
Processing complaints
Writing credit notes and invoices
Arrange collections
Maintaining and using customer data in the CRM database
Provide delivery and price information about the department's services
2018 - 2019
Technical Support Employee
Honeywell BV
Boxtel
Writing and translating technical content
Answer Amazon reviews from customers
and provide online technical support
Provide technical advice on products over the phone and by email
Maintain a database of common technical problems encountered by customers, so that work can be done faster and more effectively
Train new employees and transfer technical knowledge
2017 - 2018
Online Marketing Employee
JK Webservice-Self-employed
Eindhoven
Analysis of data on the effectiveness of online marketing activities
Search engine optimisation based on technology, content and popularity
Developing, managing and optimising online campaigns
Create websites, banners, blogs and other promotional materials
Editing social media content and writing posts
Working with online clients
Affiliate marketing
2015 - 2016
Online Marketing Employee
Snowfox BV
Eindhoven
Analysis of data on the effectiveness of online marketing activities
Search engine optimisation based on technology, content and popularity
Developing, managing and optimising online campaigns
Create websites, banners, blogs and other promotional materials
Editing social media content and writing posts
Working with online customers
2013 - 2014
Translator
Litera translation agency
Dnepropetrovsk
Translation of existing
product descriptions from Russian into German etc.
Ensuring a good and correct translation of all articles
Translation of descriptions, titles, subtitles and other information
Translation of legal and commercial texts, contracts and other personal official documents
2011 - 2013
Secretary
Ukrstar GmbH
Dnepropetrovsk
Appointment organisation and coordination
Receiving and looking after visitors and guests
Organising and managing office supplies
Organising, preparing and accompanying meetings and events
Taking minutes at meetings and events
Writing activities (correspondence, memos, reports)
organising travel incl. accounting
Preparatory work for bookkeeping and payroll accounting
Education
2006-2011
National University of Zaporizhya -Bachelor degree Diploma
Interpreter and translator for the German language
Ukraine
Skills
Interpreting and translating in large translation agencies, businesses/companies in all sectors of the economy, corporate or customer communication.
Work for international organisations, administrations, authorities, interpreting schools, language associations, adult education institutions.
(Freelance) literary translator.
Professional Skills
An entrepreneurial mindset
Market leadership strategy
Teamwork & Collaborations
Digital analyses
Computer Skills
CSS
HTML
Oracle
Javascript
SAP
Salesforce
Languages
German
English
Dutch
French (basic knowledge)
Russian
Ukrainian
